Customer Portal
Give every customer a self-service licensing desk.
Your customers manage subscriptions, agreements, declarations, invoices and support in one branded, multilingual portal integrated with your corporate site. Fewer emails for your team, faster answers for theirs, and a customer record that stays accurate because customers keep it accurate themselves
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Fully Digitized Customer Journeys Integrated with Your Corporate Brand and Website
DataBPs platform overlays a customizable self-service customer portal with a series of modules built specifically to support market data licensing and create localized, self-service experiences that enable data commercialization at scale.
Digital Customer Journeys
Give every customer a self-service licensing desk. Your customers manage subscriptions, agreements, declarations, invoices and support in one branded, multilingual portal integrated with your corporate site. Fewer emails for your team, faster answers for customers, and a complete record of interactions for improved accountability and review.
Data Marketplaces
Create sales workflows that guide customers through the order process to generate accurate, bespoke licensing agreements
Online Reporting & Self-Service
Leverage self-service tools that support online reporting workflows and enable more efficient multi-channel engagement to more rapidly recognize revenue
Single Sign-on Integration
Integrate with your existing corporate technology stack for seamless handoff and a single, composable workflow
On Brand, Integrated Self-Service Tools and Customer Journey
Craft online journeys that adapt to each buyer’s needs. These personalized paths guide customers efficiently, boosting satisfaction and shortening sales cycles. Smart, tailored experiences accelerate purchasing decisions.
Streamline Customer Relationships to Drive Operational Scale
A complete self-service platform providing a seamless experience for customers to easily access and manage their accounts. Scale your customer-facing operations and provide customized experiences at each phase of the customer journey.
White-labelled portal
Offer a branded, integrated portal for seamless customer experience.
Multi-language Support
Provide up to 5 languages for localized interfaces across all customer touchpoints.
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Product Catalogs
Product catalogs and dynamic content discovery tools
Sales Workflows
Create custom processes matching client needs to products, educating on usage rights and obligations.
Delegate Responsibility
Enable sales reps to create and share orders for client review and signature.
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Account Management
Online management of customer information, profile, users, order history and billing & account preferences. Market data usage reporting, support requests and custom workflows.
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Enterprise Integration
Connect with existing SSO and CRM platforms for frictionless onboarding and data flow.
Download the product sheetResolve Revenue Leaks to Maximize Your Market Data ROI
Address inefficient licensing and reclaim lost revenue with smart data management
Contracted Revenue
It is estimated that less than half of contracted market data revenues are ever realized due to operational risk
Audits
Audits are expensive and typically recover only a fraction of the liability
Leakage
Leakage from non-compliant use or failure to accurately report represents a significant operational risk
Errors
Manual processes and improper tooling often lead to costly administrative errors
Realized Revenue
Inefficiency of Market Data Licensing
Market data licensing inefficiency is costing the industry. Changes in data consumption, poor governance, and ineffective management mean only a fraction of contracted revenues are realized.
“Our partnership with DataBP and the inception of SGX Data Direct offers a direct online channel of engagement with our end-clients. It is developed to be a one-stop for SGX market data-related matters with customised functionalities to facilitate online data licensing, usage reporting and inventory checking process, accessible 24/7. The implementation of SGX Data Direct reiterates our continuous focus on customers and our desire to better understand the needs of the end users of our market data”
Joyce Tan
Head of Market Data Development & Delivery at SGX
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